Abby joined Convey Group in 2022 at a time of rapid expansion to oversee all finances for the Convey Group. She has a wealth of experience in finance forecasting, budgeting and business planning gained in the business world over several decades.
She also has an in-depth knowledge and understanding of the legal conveyancing sector after over a decade working for another large conveyancing group, where she also handled finances for a number of companies under the same umbrella.
Abby is responsible for overseeing strategic financial planning for Convey including ensuring the financial systems and structures are in place for major projects such as the launch of Convey365IT next year. One of her first projects included the financial planning for the Convey Group’s first office in Swansea which was opened in 2022.
The Newport based agency Convey Group received three awards at the prestigious ESTAS Customer Service Awards 2022, the biggest awards in the UK property industry. The winners were announced at the largest event in the property industry held at the Grosvenor House in London and hosted by the country’s favourite TV property presenter Phil Spencer in front of a sellout 1,200 guests.
For the second year in a row, Convey Group were named the best conveyancers in Wales and also won the award for ‘best in county’ for Newport where our offices are headquartered.
Managing Director Lloyd Davies also picked up the coveted Silver award for National Conveyancing Group.
Now in their 19th year the awards, which are powered by ESTAS own customer review platform, recognise the conveyancers, agents and brokers for customer service based on ratings from clients who have been through the whole moving experience. This year’s results were calculated from over 200,000 customer review ratings.
Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 addressed the live audience “I’ve said it many times but the work of agents, conveyancers and brokers is vastly underrated by the general public and its only when clients go through the process that they understand the effort, complexity and hard work that goes into your job. Spencer concluded
“Its your passion for what you do that makes The ESTAS the most important day in the property calendar every year.”
Conveyancers were recognised in counties and regions around the UK. National Grand Prix Awards were also announced for the Best Single Conveyancing Office in the UK.
Simon Brown Founder of The ESTAS said “When we started we wanted to create a set of property awards which were completely pure, where winners were selected solely on customer service ratings from actual transactions. Nineteen years on ESTAS is now the customer review platform of choice for property professionals and the most prestigious award a conveyancer, agent or mortgage broker can win in the property industry.”
Staff at Convey Group raised over £100 with celebrations, cake and fundraising activities to mark the annual Macmillan Coffee Morning last Friday (September 30).
Convey Group also donated an additional £1000 through funds raised by the Conveyancing Foundation’s Charity Lotto to Macmillan, with a total of £1108.93 now donated to the charity event which does so much to support cancer sufferers and their families.
The office was decorated with balloons and Macmillan bunting as staff really got into the spirit of the nationwide fundraiser in aid of Macmillan Cancer Support with competitions including ‘cartoon a colleague’.
Remote working staff were also able to take part online to support the event.
Staff in the Newport and Swansea offices baked and brought along a selection of delicious cakes with donations made by their colleagues to sample their home baking.
Every single penny raised will now help Macmillan which relies on the generosity of those fundraising for an incredible 97% of its funding.
Convey Group Managing Director Lloyd Davies said:
“Charity fundraising is at the heart of everything we do at Convey Group and our staff have a long tradition of taking part and raising funds for many charities, both national and regional and sometimes even international.
“We are always extremely proud to support Macmillan Coffee Morning as Macmillan does so much in providing services for thousands of people nationwide who are living with cancer.”
Convey Group MD Lloyd Davies joined an expert conveyancing panel at last week’s inaugural Digital Conveyancing Summit (28 September, 2022) held at the prestigious Law Society in London which focused on digital conveyancing now and in the future.
Industry veteran Lloyd, who is also chairman of the Conveyancing Foundation charity, joined Ian McCann, CEO of Legal Studio, and Mike Leeman, Managing Partner of Bell Lamb & Joynson, in a live discussion in front of an audience of industry colleagues hosted by David Opie, Managing Editor of Today’s Conveyancer.
Taking questions from the floor, the trio talked about how technology had changed working practices within the conveyancing industry and what impact it had had on staff.
The panel agreed that the best use of technology was in supporting staff to enable them to work smarter rather than harder and concentrate on customer service.
Lloyd stressed that while technology could certainly be used more and more to monitor staff, its key benefits were in helping conveyancing practices to “manage capacity” which had been extremely useful during the Pandemic, and “enhancing client service”.
“Technology plays a big part in managing capacity,” he said. “We try not to give our conveyancers too much work and tech gives us that transparency of seeing what they can cope with.
“What happens with most firms is that they use technology to provide a better service.”
Lloyd also said that digital feedback enabled by tech provided firms with “an important barometer” of performance which in turn meant potential issues with staff wellbeing could be picked up early.
The panel also discussed the positive and time-saving uses of technology including video training, group meetings and automation of some of the simpler tasks as well as the division of labour within a conveyancing practice to enable staff to manage transactions and provide the best service for clients.
The panel event was one of ten sessions at the conference featuring industry experts from the legal and conveyancing worlds looking at the biggest and most topical issues facing them in 2022 and beyond.
Convey Group Managing Director Lloyd Davies and his band of charity walkers – the Mindstep Trekkers – have raised well over £16,000 for Great Ormond Street Hospital (GOSH) despite the official walk they were due to take part in being cancelled.
They were ready to take on the annual 25k Thames Bridge Challenge in aid of GOSH spanning some of London’s most iconic bridges but the challenge had to be postponed because of the death of her Majesty the Queen and subsequent events in London.
Undeterred and determined to fulfil their sponsorship pledges, the group decided to take on the same distance on home turf in Wales, successfully completing 25k cross country across some tough terrain.
Together with funds raised by the Convey Group team and their clients through the Conveyancing Foundation’s Charity Lotto, an impressive total of £16,840 has now been donated from the walk to GOSH, which will go towards the care of sick children at the world-famous paediatric hospital.
Lloyd, who is also chairman of the Conveyancing Foundation, and the Mindstep Trekkers have now successfully raised tens of thousands of pounds for charities in Wales and around the UK through a series of challenges including walking the length of Offa’s Dyke, which spans the England-Wales border.
Lloyd commented: “We are so pleased to raise much-needed funds for so many charities, especially GOSH.
“I would like to thank the Convey Group team for such hard work and commitment to supporting the Conveyancing Foundation and the Charity Lotto and thank our clients who have supported the Charity Lotto.
“Without them all, it would be impossible to support so many wonderful charities.”
Three new senior appointments over the summer have continued to strengthen the knowledge and expertise of our teams across the Convey Group as the business grows ahead of the launch of our new Swansea office.
Janine Edwards joined Convey Law as a Legal Director at the end of June and is an extremely experienced property lawyer, having previously headed commercial and residential property departments at three legal businesses. A former Modern Law Conveyancer of the Year, Janine will work closely with the senior management team to support and develop the conveyancing department.
In July, Craig Whiting joined the company as Head of Training and Development at the Conveyancing Academy. He has worked with both private and public training providers in different management roles. His experience has primarily been within the apprenticeship provision for over 10 years.
Liza Carr joined Convey Law in late August as HR Manager. Liza is a Chartered CIPD (Chartered Institute of Personnel Development) HR professional with over 20 years’ experience gained from both the public and private sector in a range of industries including Financial Services, IT, and Manufacturing. Liza will support the day-to-day HR function of the Convey Group and work closely with the senior leadership team.